Refund policy

Refund & Return Policy — Touch Petal

1. HEALTH & HYGIENE EXCEPTION
For hygiene and safety reasons, we cannot accept returns or exchanges on intimate products that have been opened, used, or have had their original seal or packaging removed. This applies to all intimate devices, toys, underwear and accessories.

2. UNOPENED PRODUCTS
Unopened products in their original packaging may be returned within 14 days of delivery, in resalable condition, for a refund (excluding shipping costs and any restocking fee). To start a return, contact us at [support email] with your order number; we will issue a Return Merchandise Authorisation (RMA). Items returned without an RMA may be refused.

3. DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos and your order number. We will replace the item or issue a full refund at no cost to you.

4. EU / UK CONSUMERS
Under EU and UK consumer law you normally have a 14-day right to withdraw from a distance purchase. However, this right does not apply to sealed goods that have been unsealed after delivery for hygiene reasons, or to goods that cannot be returned for health/hygiene reasons. Your statutory rights are not affected.

5. REFUND TIMELINE
Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect the return. Refunds may take additional days to appear, depending on your bank or payment provider.

6. SHIPPING COSTS
Return shipping costs are the customer's responsibility unless the return is due to our error (damaged, defective or wrong item).

7. DISCREET RETURNS
Returned packages are handled discreetly. Please do not write any product description on the outside of the return package.

8. QUESTIONS
Contact us at [180818426@QQ.COM] — we aim to reply within 24–48 hours.