Privacy policy

Privacy Policy — Touch Petal

Effective date: September 16，2026

1. WHO WE ARE
Touch Petal ("we", "us", "our") operates the website touchpetal.com (the "Site"). We are committed to protecting your privacy and handling your personal information transparently.

2. INFORMATION WE COLLECT
- Account & order information: name, email address, shipping address, billing information (processed by our payment provider; we do not store full card details), order history.
- Device & usage data: IP address, browser type, pages visited, referring URLs, collected via cookies and analytics tools.
- Communications: any messages you send to our customer support.

3. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders (including sharing necessary details with our fulfilment and shipping partners);
- Provide customer support;
- Prevent fraud and comply with legal obligations;
- Send marketing emails only if you have opted in; you may unsubscribe at any time.

4. DISCREET PACKAGING & BILLING
All orders are shipped in plain, discreet packaging with no product description on the outside. Our billing descriptor is neutral and does not reference the nature of the products.

5. COOKIES & ANALYTICS
We use cookies to operate and improve the Site and to understand how visitors use it. You can control cookies through your browser settings.

6. THIRD-PARTY SERVICES
We share personal data only with the parties necessary to run the business: payment processors, logistics and fulfilment providers, and analytics services. Each is contractually required to protect your data.

7. YOUR RIGHTS
- EU/UK (GDPR): you have the right to access, correct, delete, restrict and port your personal data, and to object to processing. You may lodge a complaint with your local data protection authority.
- California (CCPA/CPRA): you have the right to know, delete and correct personal information, and to opt out of the sale or sharing of personal information. We do not sell personal information.
To exercise any right, email us at [180818426@QQ.COM]. We respond within 30 days.

8. DATA RETENTION
We retain personal data only as long as necessary for the purposes above or as required by law (e.g., tax and accounting records).

9. AGE RESTRICTION
The Site is intended for adults aged 18 or older (21 in certain US states). We do not knowingly collect information from minors. If you believe a minor has provided us data, contact us and we will delete it.

10. DATA SECURITY
We use reasonable technical and organisational measures (e.g., SSL encryption) to protect your information.

11. CHANGES TO THIS POLICY
We may update this policy from time to time. Material changes will be posted on this page with a new effective date.

12. CONTACT US
Touch Petal — 180818426@QQ.COM